Sr. Product Manager - Tech, Customer Purchase Journey

Amazon • Seattle, WA

14h

About The Position

Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact? If so, then keep reading as this could be the role for you! Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Retail, Quick commerce, sub-same day, off-Amazon shopping, Amazon Fresh to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer's unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. We are looking for a Sr. Product Manager - Technical, in the CPJ product team. In this role, you will work on Amazon's product suite that models transportation and regional capabilities of all items, offers, sellers, and destinations accurately, authoritatively, and completely for all Amazon marketplaces. The product vision is to exponentially simplify the ability for Amazon businesses and its partners to support regionally-contextual initiatives and to enable a customer experience that allows for a seamless shopping experience, from product discovery to purchase, based on their location, program eligibility, and delivery options. As Sr. Product Manager -Technical, you are the end-to-end owner of your product's vision, strategy, and execution. You will define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, and other product owners. You will support day-to-day product development from design through to release. Your product requirements are concise, with clear, measurable success criteria. You are an effective negotiator, make smart trade-offs without sacrificing quality, and drive appropriate schedules. You use data to influence our business strategy and technical priorities, and escalate when necessary without damaging relationships. You represent your products and the product team and are comfortable communicating with senior executives as well as with business and technical stakeholders.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
• Define and improve metrics to gain insight into the customer experience and track progress towards goals.
• Influence tech partners to ensure our architectural decisions align with customer needs.
• Partner with teams like Delivery Experience, Quick Commerce, Grocery, Prime, SCOT. Fulfillment, Returns and Refunds, Customer Service (and more) to deliver on your roadmap.
• Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level