Sr. Product Manager - Tech, Recipient Experience (REX)

Amazon • New York, NY

18d

About The Position

Join the Recipient Experience (REX) team to own key part of the post purchase
shopping experience on Amazon. Your Orders is Amazon's most-visited
post-purchase surface serving hundreds of millions of customers with billions of
visits annually. As Senior Product Manager Technical, you'll define and execute
the product strategy for this central gateway to Amazon's entire post-purchase
experience, transforming how customers track deliveries, manage orders, resolve
issues, and discover new purchases. This is a highly strategic role shaping
experiences that touch every Amazon customer multiple times per order, driving
significant attributed sales and customer engagement.

You'll drive the evolution of post-purchase customer experience as our pages
undergo transformation from a static record into an intelligent, adaptive
AI-driven experience. Success requires deep cross-functional thinking to align
with Amazon's evolving retail business: you'll collaborate with partner teams
across Amazon to understand their business needs and ensure the post-purchase
experience innovates around emerging use cases and business. The role requires
proven ability to orchestrate complex cross-functional initiatives, strategic
vision combined with execution excellence, exceptional communication skills for
technical and executive audiences, and the ability to translate ambiguous
problem spaces into frameworks that guide organizational strategy.

You are an excellent written and verbal communicator who can effectively
communicate ideas and information and drive decision-making for audiences up to
and including VPs. You thrive in a fast-paced and dynamic work setting, are
comfortable with ambiguity, and can effectively manage multiple projects and
priorities concurrently while making data- and customer-driven decisions.

About the team
We're a scrappy, low-ego crew that thrives on turning ambiguity into impact. We
move fast, ship big, and take pride in delivering outsized value. Our work lives
in uncharted territory where no one's built the map yet, so we roll up our
sleeves, seek truth relentlessly, and build frameworks that bring clarity to
chaos. If you love cracking hard problems with brilliant teammates who check
their egos at the door, you'll fit right in. We work hard, laugh often, and
build experiences touching hundreds of millions of customers. Come join the fun!

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Define and execute product strategy across post-purchase surfaces, establishing vision, roadmap, and prioritization frameworks that align with Amazon's evolving retail business
• Drive page layout optimization as post purchase CX evolves from static record to intelligent, adaptive experience while enabling seamless flows across post-purchase pages
• Lead cross-functional collaboration with partner teams to understand business needs and ensure post-purchase experience innovates around emerging use cases
• Design and execute rigorous experiments using A/B testing and data-driven methodologies to validate hypotheses, measure customer impact, and scale successful innovations across billions of customer visits
• Translate ambiguous problem spaces into structured frameworks, mental models, and product principles that guide organizational strategy and align diverse stakeholders
• Own end-to-end product delivery from requirements definition through technical design, engineering partnership, launch execution, and post-launch optimization
• Communicate product vision and progress to technical and executive audiences up to VP level through narratives, PRFAQs, presentations, and business reviews
• Orchestrate federated platform experiences ensuring cohesive customer experience while enabling 70+ partner teams to customize backend functionality

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level