Sr. Product Manager - Tech, Digital Acceleration

Amazon • Bellevue, WA

2d

About The Position

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon's Digital Acceleration team powers digital purchases and the subscription lifecycle for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We drive how digital products intersect with Amazon's retail store, executing billions of digital purchases every year that enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable customer shopping experience. As Sr. Product Manager - Technical, you will be responsible for the definition and development of the product vision and roadmap for our vendor payment products and experiences. You will help shape product strategy, while working with engineering to deliver features based on this vision. You will work with internal stakeholders to identify short and long term goals and product features that evolve how we pay vendors — including new payment models, calculation workflows, and more. We are looking for someone who is customer focused with a passion for innovating to facilitate business growth and create a first-class vendor payment experience. About the team Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable how we pay vendors — including new payment models, disbursement workflows, and seamless vendor payment experiences.
• Partner with software engineering, digital clients, accounting, vendor managers, finance, and business intelligence teams to create best-in-class solutions for customers.
• Work with technical and non-technical stakeholders to understand and improve product capabilities.
• Analyze customer feedback and usage metrics to identify key pain points.
• Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
• Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
• Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
• Present confidently to senior management, external clients, and other large audiences.
• Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level