Sr. Product Manager, Relay Carrier Onboarding
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About The Position
At Amazon, our vision is to become the most customer-centric company on earth. Amazon Relay gives trucking companies of all sizes access to Amazon's freight network, tools, and technology to help them grow their business. The Relay Central organization in Middle Mile Product and Tech (MMPT) is constantly innovating new ways to streamline the experience for carriers to onboard into Relay, and reach their first moment of value as quickly as possible. Amazon Relay is a global product and we hold high standards for our carrier experience and to ensure we constantly have sufficient supply to meet our end customer delivery promises. Our team is passionate about protecting customers and also fun to work with. You will own the end-to-end carrier experience that shapes a carrier's first impression of Relay - from interest to booking their first load. Your work will help thousands of trucking entrepreneurs quickly understand the value of Relay and get to work, faster. Using data, you will be able to quickly identify points of friction to influence stakeholders and leaders, uncovering new investment opportunities. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering, UX, product marketing, and Operations to launch new products and features that enhance our ability help onboard new carriers faster - all way providing a delightful onboarding journey.
