Comcast-posted 3 months ago
Full-time • Mid Level
Philadelphia, PA
Telecommunications

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

  • Serve as the primary liaison for key global partners, building strong relationships and ensuring their business goals are reflected in the platform strategy.
  • Collaborate with partner product and technical teams to co-define solutions and coordinate integration into the platform.
  • Act as an account manager for partners, balancing strategic objectives with day-to-day support needs.
  • Engage with Platform customer Product teams to understand existing or target customer experience and customers' processes, developing new APIs as needed.
  • Develop and lead the Platform APIs roadmap in collaboration with stakeholders.
  • Contribute to the product vision across the team and the organization, serving as the voice of the Partners.
  • Define product requirements for new API features and use cases; define acceptance criteria for each; drive the development of Platform API components with engineering teams.
  • Own development across the entire product lifecycle phases - discovery, definition, development, delivery, deployment, and optimization.
  • Work with partners' design teams to inform their UI/UX development based on Comcast's user experiences.
  • Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on platform features and releases.
  • Prioritize roadmap features based on perceived customer value, metrics, and release planning constraints; fulfilling the product role within the scrum team, managing the product backlog, and writing user stories and acceptance criteria.
  • Work with a technical writer to create new platform documentation, and review any changes made to platform documentation for accuracy and to ensure consistency.
  • Enhance the API Documentation portal by collecting feedback from end users and proposing improvements.
  • Define key metrics to track the usability, quality, performance, security and usage of the platform APIs.
  • Monitor API platform performance through data collection and analysis; build and maintain dashboards to maintain product use and performance.
  • Participate in annual budget planning sessions, providing key inputs to finance team needed to develop platform operating budgets for partners.
  • Keep up to date on the technology and market trends; identify and evaluate new product ideas or strategic product extensions.
  • 3-5 years of experience in Product Management; a blend of design and/or engineering experience is also a plus.
  • Experience defining, building and maintaining APIs for consumer facing products.
  • Solid understanding of highly scalable cloud-based solutions and architectural patterns like microservices, event-driven architecture and more.
  • Digital background working on consumer-facing mobile apps.
  • Ability to lead complex end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation.
  • Experience writing user stories and working with JIRA and Confluence.
  • Experience writing API documentation and working with technical writers.
  • Ability to perform within a closely-knit team and improve the execution of your teammates.
  • Data literate and comfortable with data analysis.
  • Knowledge of wireless technologies such as WiFi is a plus.
  • A self-motivated & quick learner ready to dig in.
  • Bachelor Degree or equivalent business experience.
  • An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality.
  • Support you physically, financially and emotionally through the big milestones and in your everyday life.
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