Sr. Product Manager, Payments

Scratch Financial

115d • $145,000 - $165,000

About The Position

As a Senior Product Manager in Payments, you’ll have end-to-end ownership of features across Point-of-Sale (POS), online, mobile, and embedded payment channels. You’ll work closely with engineering, design, business stakeholders, and partners to deliver frictionless payment experiences for veterinary practices and pet parents.

Requirements

• Deep knowledge of payments: ACH, card networks, settlement flows, authorization retries, declines, reconciliation, fees, etc.
• Experience with payment gateway APIs and integrating 3rd-party processors (e.g., Stripe, Adyen, Square).
• Familiarity with feature flagging, risk scoring, 3D Secure, fraud tools, and more.
• Past ownership of terminal and online POS systems and/or omnichannel payments.
• Proven success working with cross-functional agile teams.
• Strong documentation and stakeholder communication skills.

Nice To Haves

• Big plus if you’ve worked in veterinary, healthcare, or care-adjacent industries.

Responsibilities

• Lead the strategy, roadmap, and execution of payment features including Terminal POS devices, Online checkout flows, Text and email to pay, eWallet integrations (Apple Pay, Google Pay), Check capture & processing, Feature flag management across payment environments.
• Collaborate with an Agile pod of engineers, QA, and design to define product requirements and ship features on time.
• Work closely with the B2B dashboarding team to empower veterinary practices with self-service tools, performance insights, and granular controls.
• Help shape B2C (B2X) servicing tools for pet parents, including transaction visibility and flexible payment options.
• Collaborate with support, compliance, and operations to ensure payment reliability and regulatory readiness.
• Act as the SME for all things payments, making data-driven decisions using both internal and external sources.

Benefits

• Competitive base salary ranging from $145,000 - $165,000.
• Remote-first company with hybrid model options.
• Unlimited PTO.
• Covered healthcare.
• 401k match.
• Cell plan reimbursement.
• Monthly recognition opportunities.
• Learning platforms and resources for growth.
• Equity retention policy.
• Generous parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees