Sr. Product Manager, Partner Enablement

Comcast•Philadelphia, PA

63d

About The Position

Within Comcast's Technology & Product (TP) organization, the Connected Living team delivers innovative consumer broadband experiences powered by in and out-of-home connectivity, striving to make our product and services outstanding. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply. We are seeking a visionary Senior Product Manager to lead the Connected Living Global Platform. This platform is the foundation on which Comcast and our partners deliver a world-class broadband experience for customers worldwide. Our APIs already power major providers in the U.S., Canada, and beyond, and we are continuing to expand our reach. Reporting to the Executive Director of WiFi Experience Product Management, you will act as the primary point of contact for global partners, working closely with them to understand their objectives, define joint solutions, and ensure smooth integration into the platform. In addition, you will own the API product lifecycle, roadmap, and infrastructure development, and you will oversee the creation of clear, customer-facing documentation that enables adoption of the platform's capabilities. Success in this role requires close collaboration with engineering leads across the organization, as well as strong relationship management with both internal stakeholders and external partners. We're looking for a product leader who embodies the following qualities: A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the "what" and "why" but giving them a strong voice to define the "how". You consider how to measure the impact and success of your features and use that data to inform what you build next. A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build. Action- and execution-oriented. You aren't afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what's right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you. A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You've seen how strong cross-team collaboration and partnership yields the best outcomes.

Requirements

Agile Methodology
API Specifications
Documentations
Platform Management
Stakeholder Management
User Experience (UX) Design
Bachelor's Degree
10 Years +

Nice To Haves

Experience: 3-5 years of experience in Product Management; a blend of design and/or engineering experience is also a plus. We would love to hear your explanation as to why your unique experience would make the team more successful.
Technical Expertise: Having experience defining, building and maintaining APIs for consumer facing products is very beneficial in this role, as is a solid understanding of highly scalable cloud-based solutions and architectural patterns like microservices, event-driven architecture and more.
Digital background working on consumer-facing mobile apps
Ability to lead complex end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation
Experience writing user stories and working with JIRA and Confluence
Experience writing API documentation and working with technical writers
Ability to perform within a closely-knit team and improve the execution of your teammates
Data literate and comfortable with data analysis
Knowledge of wireless technologies such as WiFi is a plus
A self-motivated & quick learner ready to dig in

Responsibilities

Serve as the primary liaison for key global partners, building strong relationships and ensuring their business goals are reflected in the platform strategy
Collaborate with partner product and technical teams to co-define solutions and coordinate integration into the platform
Act as an account manager for partners, balancing strategic objectives with day-to-day support needs
Engage with Platform customer Product teams to understand existing or target customer experience and customers' processes, developing new APIs as needed
Develop and lead the Platform APIs roadmap in collaboration with stakeholders
Contribute to the product vision across the team and the organization, serving as the voice of the Partners
Define product requirements for new API features and use cases; define acceptance criteria for each; drive the development of Platform API components with engineering teams
Own development across the entire product lifecycle phases - discovery, definition, development, delivery, deployment, and optimization
Work with partners' design teams to inform their UI/UX development based on Comcast's user experiences
Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on platform features and releases
Prioritize roadmap features based on perceived customer value, metrics, and release planning constraints; fulfilling the product role within the scrum team, managing the product backlog, and writing user stories and acceptance criteria.
Work with a technical writer to create new platform documentation, and review any changes made to platform documentation for accuracy and to ensure consistency
Enhance the API Documentation portal by collecting feedback from end users and proposing improvements
Define key metrics to track the usability, quality, performance, security and usage of the platform APIs
Monitor API platform performance through data collection and analysis; build and maintain dashboards to maintain product use and performance
Participate in annual budget planning sessions, providing key inputs to finance team needed to develop platform operating budgets for partners
Keep up to date on the technology and market trends; identify and evaluate new product ideas or strategic product extensions

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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