Sr. Product Manager, Onboarding

Kraken

81d

About The Position

As a Senior Product Manager at Kraken, you will lead strategy and execution for onboarding and verification experiences across consumer, business, and institutional clients. You will define and own the onboarding product strategy for Kraken’s segments, champion client-centric design, and scale identity verification solutions that meet diverse regulatory and geographical requirements. Your role will involve reimagining KYC and verification processes, partnering with various teams to anticipate regulatory changes, and leading vendor strategy to drive efficiency and innovation. You will leverage data to define success metrics and drive measurable improvements in activation and conversion rates.

Requirements

• 5+ years of product management experience, including 2+ years focused on onboarding, identity verification, compliance, or regulated workflows
• Proven track record of owning strategy and delivering high-impact products in complex, regulated environments
• Deep knowledge of KYC/AML and crypto regulations
• Experience leading vendor evaluations, integrations, and performance management
• Advanced data fluency: defining success metrics and correlating improvements with business impact
• Excellent stakeholder management and communication skills
• Demonstrated ability to influence across functions and geographies
• Passion for Bitcoin and crypto, with a strong belief in Kraken’s mission

Responsibilities

• Define and own the onboarding product strategy for Kraken’s Consumer, Business, and Institutional segments
• Champion client-centric design, using feedback and research to refine experiences and deliver continuous improvement
• Scale identity verification solutions that meet diverse regulatory and geographical requirements
• Reimagine KYC and verification as rewarding progress moments for clients
• Partner with Legal, Compliance, Fraud, and Regional Ops teams to anticipate regulatory changes
• Lead vendor strategy: assess, integrate, and optimize ID verification vendors
• Leverage data at scale: define success metrics, analyze bottlenecks, and drive measurable improvements
• Influence senior stakeholders with product strategy narratives and business cases
• Foster cross-team alignment to ensure onboarding solutions enable growth
• Stay ahead of the curve by anticipating regulatory shifts and emerging technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior