Sr. Product Manager of Customer/Broker Reporting, Group Insurance

Guardian Life Insurance Company•Boston, MA

21d•Hybrid

About The Position

We are seeking a highly skilled and motivated Product Development Manager (PDM) to focus on Customer/Broker reporting. This role will be responsible for managing the definition and requirements for Customer/Broker reporting, including Guardian Insights (Self Service capabilities), stewardship reporting (recurring reporting by broker/customer), and ad hoc reporting needs. The PDM will work closely with finance, data/reporting, and IT teams to ensure seamless integration and functionality. Additionally, the PDM will collaborate with our Sales and Client Management organizations to understand their needs and ensure they are appropriately represented and prioritized. You will Manage the definition and requirements for Customer/Broker reporting, including Guardian Insights, stewardship reporting, and ad hoc reporting needs Define and drive the product roadmap aligned to OKRs and customer/business outcomes Ensure end-to-end delivery from conception through continuous improvement Translate stakeholders into prioritized reporting features and data products Identify, manage, and resolve dependencies and risks across teams within and across value streams Drive organizational readiness and change management aligned with delivery timelines Collaborate with finance, data/reporting, and IT teams to ensure seamless integration and functionality of reporting systems Work closely with Sales and Client Management organizations to understand their needs and ensure they are appropriately represented and prioritized Develop and maintain a comprehensive reporting strategy that aligns with the company's goals and objectives Ensure the accuracy, consistency, and timeliness of all reports Monitor and evaluate the effectiveness of reporting systems and make recommendations for improvements Lead and coordinate cross-functional teams throughout the product development lifecycle Develop and manage product roadmaps, timelines, and budgets Implement agile methodologies and best practices to enhance product development processes Work with marketing, field enablement, and sales teams to develop go-to-market strategies and product positioning Monitor product performance post-launch and incorporate feedback into future development Continuously analyze competitive offerings and market dynamics to inform product innovation and updates You have Bachelor’s degree preferred or relevant work experience Demonstrated experience in product development, project management, or related role Proven understanding of reporting systems and data analysis Excellent communication and interpersonal skills Ability to work collaboratively with cross-functional teams Strong problem-solving and analytical skills Ability to manage multiple projects and priorities simultaneously Proficient in Tableau

Requirements

Bachelor’s degree preferred or relevant work experience
Demonstrated experience in product development, project management, or related role
Proven understanding of reporting systems and data analysis
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Strong problem-solving and analytical skills
Ability to manage multiple projects and priorities simultaneously
Proficient in Tableau

Nice To Haves

Experience with Guardian Insights or similar self-service reporting tools
Knowledge of stewardship reporting and ad hoc reporting needs
Familiarity with finance, data/reporting, and IT systems

Responsibilities

Manage the definition and requirements for Customer/Broker reporting, including Guardian Insights, stewardship reporting, and ad hoc reporting needs
Define and drive the product roadmap aligned to OKRs and customer/business outcomes
Ensure end-to-end delivery from conception through continuous improvement
Translate stakeholders into prioritized reporting features and data products
Identify, manage, and resolve dependencies and risks across teams within and across value streams
Drive organizational readiness and change management aligned with delivery timelines
Collaborate with finance, data/reporting, and IT teams to ensure seamless integration and functionality of reporting systems
Work closely with Sales and Client Management organizations to understand their needs and ensure they are appropriately represented and prioritized
Develop and maintain a comprehensive reporting strategy that aligns with the company's goals and objectives
Ensure the accuracy, consistency, and timeliness of all reports
Monitor and evaluate the effectiveness of reporting systems and make recommendations for improvements
Lead and coordinate cross-functional teams throughout the product development lifecycle
Develop and manage product roadmaps, timelines, and budgets
Implement agile methodologies and best practices to enhance product development processes
Work with marketing, field enablement, and sales teams to develop go-to-market strategies and product positioning
Monitor product performance post-launch and incorporate feedback into future development
Continuously analyze competitive offerings and market dynamics to inform product innovation and updates

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .
Benefits apply to full-time eligible employees.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume