Sr. Product Manager, Digital AI - Columbus, OH or New York City

Huntington National Bank•New York, NY

1d•Hybrid

About The Position

We are seeking an experienced Senior Product Manager to lead the strategy, design, and delivery of customer-facing artificial intelligence capabilities across our digital channels. This role will focus on interactive AI experiences that help customers navigate our products and services, receive personalized advice and guidance, discover relevant offers, and more confidently accomplish their financial goals. This is a hands-on, individual contributor role requiring strong product judgment, deep collaboration across technology, data, design, risk, and marketing teams, and a passion for building trusted, intuitive AI experiences in a regulated environment.

Requirements

7+ years of product management experience, including ownership of customer-facing digital products
Bachelor's Degree

Nice To Haves

Demonstrated experience working with AI/ML-enabled products (e.g., conversational AI, recommendations, personalization, decision support)
Strong understanding of customer experience design, digital journeys, and product analytics
Proven ability to operate as a senior individual contributor in complex, cross-functional environments
Excellent written and verbal communication skills
Experience in financial services, banking, fintech, or other regulated industries
Familiarity with modern AI architectures (e.g., LLMs, NLP, recommender systems) and their practical product applications
Experience working with model risk management, compliance, and responsible AI frameworks
Background collaborating closely with data science and engineering teams on AI product delivery

Responsibilities

Product Strategy & Vision Define and own the product vision and roadmap for customer-facing AI capabilities across mobile, web, and emerging digital channels
Identify high-impact use cases for conversational AI, recommendations, decision support, and guided journeys
Translate business objectives, customer needs, and AI capabilities into clear product outcomes, business cases, and success metrics
Governance and Customer Experience Establish and manage the governance processes for customer-facing AI solutions to ensure consistent, well-coordinated experiences across digital
Partner closely with UX and research teams to ensure AI interactions are intuitive, transparent, and aligned with customer trust expectations that improve: Navigation and task completion Financial advice and contextual guidance Personalized and targeted offers Discovery and adoption of bank products and services
Execution & Delivery Collaborate with partners on end-to-end product delivery, including requirements definition, backlog management, prioritization, and release planning
Collaborate with engineering, data science, and platform teams to operationalize models into production-ready experiences
Define and monitor KPIs such as engagement, conversion, satisfaction, and downstream business impact
Stakeholder Collaboration Serve as the primary product voice for customer-facing AI initiatives
Align cross-functional stakeholders including Business Lines, UX, Digital, Marketing, Operations, Technology, Risk, and Compliance
Clearly communicate tradeoffs, progress, and results to senior leaders