Sr. Product Manager, Digital AI Chat Bot

eBay-posted 10 months ago
$156,000 - $245,300/Yr
Full-time • Senior
Remote • Austin, TX
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

At eBay, we're more than a global commerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

  • Develop, maintain and complete a Conversational AI product roadmap for Customer Service.
  • Responsible for the planning and execution throughout the product life cycle, including gathering and prioritizing customer requirements, defining the vision and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals.
  • Expand customer use cases that can be resolved via voice or digital AI-driven experiences and ensure a continuous feedback loop from contact centers and customers to identify difficulties and improvement opportunities.
  • Communicate plans and evangelize the AI-driven self-service products across the organization, drive integration and ensure desired positive impact is achieved.
  • Establish and refine processes to ensure quality and accuracy in the Conversational AI channels.
  • 7+ years in product management with at least 3 years in an Agile environment.
  • 2+ years of direct experience building a successful text and/or voice conversational bot in e-commerce marketplaces.
  • 2+ years leading a product related to machine learning or natural language processing (NLP) applied to consumer web applications.
  • Experience in experimentation, building pilots, and A/B testing.
  • Excellent leadership and communication skills across all levels of the organization.
  • Collaboration skills and attitude to develop a collaborative environment with both engineering and business resources across multiple time zones.
  • Possess the ability to balance innovation and operational effectiveness.
  • A willingness to seek answers and remain well-informed of industry offerings and emerging technologies.
  • Track record of delivering best-in-class customer experiences.
  • Conversational UX Design experience.
  • 401(k) eligibility
  • various paid time off benefits, such as PTO and parental leave
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
AI Product Manager Resume Examples
•
AI Product Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service