Sr Product Manager - Core

Instrumentl • Oakland, CA

1d • $150,000 - $220,000

About The Position

We’re looking for a Senior Product Manager - Core, who combines deep customer empathy, strong product judgment, and pragmatic AI thinking. This role is ideal for someone who starts from real customer problems (not features), can build and sequence a thoughtful roadmap, and knows how to ship incrementally while maintaining high standards for trust, outcomes, and cross-functional alignment.

You will own problem discovery, product strategy, and delivery for core workflows used by nonprofit organizations—often in high-stakes, high-context environments like grant discovery and applications. You’ll work closely with Design, Engineering, Customer Success, and GTM partners to ensure what we build is useful, adoptable, and measurable.

Requirements

• 5+ years of product management experience in SaaS (B2B preferred).
• Demonstrated experience owning problem discovery, strategy, and execution end-to-end.
• Strong judgment in sequencing work and shipping incrementally.
• Experience building or working with AI-powered features in real production environments.
• Exceptional written and verbal communication skills.

Responsibilities

• Customer Insight, Domain Fluency & Problem Discovery: Develop a deep understanding of nonprofit realities, including funding volatility, staff burnout, compliance constraints, and multi-persona workflows. Internalize the differences between small nonprofits where people “wear many hats” and larger, more matrixed organizations. Start from problems, not features: clearly articulate user and business pain, distinguish root causes from symptoms, and frame opportunities effectively. Synthesize insights from usage data, customer conversations, internal documents, and competitive research into clear, actionable problem statements.
• Product Strategy, Sequencing & Delivery Judgment: Build a coherent strategic narrative that connects market context → customer problems → product themes → roadmap. Cluster initiatives into outcome-driven themes rather than isolated features. Sequence work thoughtfully, delivering thin-sliced early versions (MVPs / MLPs) to reduce risk and accelerate learning. Make strong tradeoffs by balancing customer value, engineering effort, and business priorities.
• AI Product Thinking: Evaluate when AI is genuinely additive versus when rules-based logic, scoring, or analytics are sufficient. Design human-in-the-loop workflows for high-stakes use cases such as grant applications, reviews, and approvals. Build trust by separating authoring and reviewing, and avoiding patterns where AI “grades its own work.” Clearly articulate data and model needs, edge cases, and failure modes (e.g., conditional logic, nested questions).
• Measurement & Outcomes OrientationDefine and align on a clear product North Star (e.g., multi-workflow adoption). Pair features with both leading and lagging indicators, such as usage, completion rates, win rates, retention, and NRR. For AI-driven features, define what “good” looks like through evaluations and qualitative signals—not just logs and dashboards. Run post-launch reviews to assess impact and guide iteration.
• Communication, Storytelling & Cross-Functional Leadership: Communicate clearly and structurally, making complex ideas understandable to both technical and non-technical audiences. Craft narratives that connect customer problems to product decisions and business outcomes. Lead through influence by treating product as a team sport—partnering early with Design, Engineering, Customer Success, and GTM. Navigate disagreements productively and ensure features are built with adoption, positioning, and sales enablement in mind.

Benefits

• 100% covered health, dental, and vision insurance for employees (50% for dependents)
• Generous PTO, including parental leave
• 401(k)
• Company laptop and home-office stipend
• Bi-Annual Company Retreats for in-person collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed