Sr Product Manager - Contact Center Technology

Lowe's Companies, Inc.

116d

About The Position

In this role, as a Senior Product Manager for Contact Center Technology, you will lead the creation of strategy and vision for emerging and next-gen products that will be used by our retail customers. This will include working with and aligning vendor roadmaps with our internal product roadmaps and vision. By collaborating with your team and partnering with internal and external stakeholders, you're empowered to drive projects independently and make a significant impact on a Fortune-50 business. As a Senior Product Management leader, you’ll get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top 50 CIOs. You’ll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future. Here, you can bring your unparalleled experience to the product domain while actively contributing to the long-term product strategy of the entire organization. With a laser focus on specific strategic product areas, you can take full ownership of the end-to-end delivery process. Leveraging your skills, you’ll be able to apply your knowledge across a diverse range of product portfolios, pushing boundaries and elevating innovation to new heights.

Requirements

• Bachelor's Degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree).
• 5 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.
• 3 years of experience in product and/or experience management.
• Experience in an agile software environment with strong writing ability.
• Experience working cross-functionally in a large organization with senior leadership.
• Experience translating data into quantifiable actions/deliverables.

Nice To Haves

• Master's Degree in business administration or similar advanced degree or equivalent experience.
• Experience providing guidance and direction to cross-functional resources.
• Certified Scrum Product Owner.

Responsibilities

• Collaborate with leaders and business partners to define product vision, set OKRs, and manage internal and vendor roadmaps to deliver enhancements and improvements with a clear sense of urgency.
• Partner closely with the vendor to ensure standards, oversee delivery of enhancements, and proactively address issues impacting performance.
• Enhance the customer experience by designing impactful features, identifying opportunities for innovation, and staying ahead of competitive trends.
• Deliver autonomously on OKRs, provide clarity and prioritization across teams, and ensure product solutions are both usable and viable while aligning with partners.
• Use product analytics and insights to track product health, drive market fit, influence stakeholders, and build alignment through data storytelling.

Benefits

• 401k with up to 4.25% match.
• Discounted Employee Stock Purchase Plan (15% discount of strike price).
• Tuition-Free Education.
• 10-week Maternity/Parental Leave.
• 10% Associate Discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees