Sr. Product Manager - Commercial Payments

Fifth Third Bank • Cincinnati, OH

285d

About The Position

Key position responsible for Bancorp product sales growth and continued development and enhancement of commercial payment products. Responsible for product financial management inclusive of revenue forecasting, margin analysis and pricing strategy. Continued management and support of existing products, new product development, in-depth knowledge of products, and support of sales initiatives through product training and joint customer calls. Development of customer education and customer focus programs for new and existing product initiatives. Perform role of liaison between several areas of the bank, including Sales, Operations, IT, Legal, Audit, Legal, and Risk. Identification of risk associated with product lines and contribution to process development and management to minimize risk. Support of delivery by contributing to the definition of quality control standards and work process procedures. Works under minimal supervision. Rarely requires feedback or guidance on Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Undergraduate degree in business or finance required.
• MBA or advanced degree preferred.
• 7-10 years' experience in Commercial Card Product Development, Sales or Operations.
• 7-10 years' experience in Product Management with an emphasis on sales, delivery of products to market and profitability management.
• Experience working in matrix management and multi-site environments.
• Collaboration and relationship management skills required.
• Knowledge/experience with designated product(s) assigned.
• Understanding of current industry trends and issues as they relate to the designated product line assigned.
• Priority management and time management skills.
• Extensive experience/ability to influence and negotiate with individuals outside span of control.
• Excellent interpersonal, written and verbal skills.

Nice To Haves

• Strong analytical, financial and strategic skills.

Responsibilities

• Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line.
• Cross-trained in all functions within group.
• Increase Bancorp product sales and revenue growth year over year.
• Participate in Client/Prospect calls.
• Implement and track Product Blitz/Campaigns.
• Perform business forecasting and modeling.
• Generate qualified lead list (cross-sell, new prospects, etc.).
• Act as Subject Matter Expert (SME) for all Products within the Product Group Team.
• Track sales and revenue growth.
• Conduct client seminars.
• Product development and enhancement.
• Develop strategy plan and product plan to meet revenue and market share goals.
• Identify and prioritize product development opportunities.
• Deploy products to market within time frame and budget established.
• Provide product/sales consultative role on projects.
• Introduce products to market.
• Vendor selection and relations; contract negotiations.
• Conduct market research and analysis.
• Maintain and enhance knowledge of current and evolving concepts, practices, processes, laws/regulations, and technologies in financial management.
• Conduct market segment studies for product development.
• Understand and analyze competition in all Affiliate Markets.
• Perform market forecasting.
• Understand Buying Habits and Characteristics of Clients.
• Participate in Peer Group Analysis and Discussions.
• Lead User Group Participation.
• Attend User and Vendor Conferences.
• Communicate internally with Affiliates.
• Manage Product Announcements.
• Facilitate Sales Forums and Roundtable Discussions.
• Develop and distribute sales tools, product agreements, quality surveys.
• Set market delivery expectations of quality and timeliness factors.
• Establish agreed upon quality indicators with Operations for product delivery.
• Monitor product performance against established quality factors.
• Follow-up on progress of resolution for quality service issues.

Benefits

• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.
• An environment where we win together by celebrating achievements and working collaboratively.
• An opportunity to make a difference in a positive and lasting way.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree