Sr. Product Manager - AI Platform (Copy)

Vantaca+HOAi•Wilmington, NC

3d•Remote

About The Position

Powered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control. Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don't just report on what happened; they predict what's coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we're transforming how community management companies operate. With seamless integrations across the software and banking ecosystem, we're building the intelligent hub for community management where AI doesn't just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We're building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company—we're building the category-defining platform that will transform how an entire industry operates. The Product Operations Manager is a strategic partner to Product leadership, ensuring superior operational delivery across product initiatives. You'll serve as the operational backbone of the Product team, managing planning, execution, reporting, stakeholder communications, and data-driven decision support. This role sits at the intersection of product strategy and cross-functional execution, requiring someone who can translate vision into action while keeping multiple strategic initiatives moving forward. You'll manage the full project management lifecycle, oversee SCRUM processes, maintain product documentation, support change management, and interact directly with Product Managers, Engineering, Customer Success, Marketing, Sales, and other teams across Vantaca.

Requirements

Bachelor's degree or equivalent experience
Proven experience in a similar product operations or PMO role
Hands on experience with Pendo
Deep curiosity and excitement around AI and how it can transform your roll and team
Strong technical background, preferably with API experience
Deep understanding of product management in the software industry
Experience with agile/lean product management principles
Track record of successful collaboration with executives, peers, customers, and partners
Experience running product governance processes
Blend of business and technical acumen with big-picture thinking and execution focus
History of developing and scaling businesses with a builder mindset

Responsibilities

Velocity of Outcomes: Understand product scorecard and goals and work to find ways to drive faster and better outcomes that support the goals. This can include use of new tools and process changes as well as coordinating with teams across the company and customers.
Data Management: Ensure team has the qualitative and quantitative data they need to make decisions and drive outcomes.
Pendo CoE: Define and drive the overall CoE and success metrics – example onboarding impact, guide engagement, adoption. Develop and maintain best practices.
Project Management: Manage strategic cross-functional initiatives from conception to delivery
Serve as the Pendo Admin and ensure it supports Product goals and initiatives
Support the team's vision and objectives while owning the data infrastructure that supports them
Experiment with new tools in support of an AI Driven Lifecycle and help train and gain adoption to drive velocity of outcomes.
Act as PMO for the Product team
Manage and optimize the Product Development Lifecyle including the shift to AI Driven Development

Benefits

Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits

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