Sr. Product Manager 2 - Technical
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About The Position
As the Senior Product Manager for Service Experience Growth - Consumer, you’ll lead the service transformation for 400+ million PayPal users. You’ll define the strategy for proactive detection using sophisticated data models, real-time nudging, and self-service resolution that anticipates needs before the customer even contacts support. Working across engineering, design, data science, compliance, service and sales, you’ll build a system that makes consumers feel informed, in control, and cared for. Your work will directly impact NPS, contact deflection, and retention — and shape the trust users have in PayPal every day. If you thrive in complexity, move with urgency, and lead with purpose, this is for you.
