Sr. Product Engineer, Industrial Storage

Tesla•Palo Alto, CA

About The Position

The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries across a variety of grid-scale applications. We use data collected from our highly connected systems to monitor product performance, find problems before the customer does and to systematically eliminate the causes of downtime. The Industrial Storage team is seeking a product engineer to lead the system-level integration aspects across electronics design, firmware and software and service operations to support new feature release and diagnostics across our fleet of energy storage systems. You will work with a team of engineers to pilot new firmware features, troubleshoot unexpected behavior, develop onboard diagnostic self-tests and feedback fleet analysis to development teams. Ultimately, you will be responsible for supporting commissioning activities and improving the customer operational uptime in Tesla’s stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications. To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks, as well as using Linux operating systems, developing your own Python code and manipulating SQL data. If you are a “maker” that loves to solve problems, this is the role for you.

Requirements

Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
Experience using SQL and Python for data analysis on very large databases
Experience with managing or maintaining equipment running Linux based applications
Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
Prior experience troubleshooting electrical, system, firmware, or process failure modes
Proven cross-functional leadership and collaborative skills An excellent attention to detail and an ability to produce clear and concise written documents and diagrams

Nice To Haves

Experience with battery systems and power systems is a plus

Responsibilities

Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers
Lead cross-functional efforts to drive actions with design, firmware development, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
Mine data logged by Tesla’s Industrial Storage fleet to define the signature for a failure mode and utilize Tesla automation tools to programmatically diagnosis and react to future occurrences of that failure mode
Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions
Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
Provide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customers
Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program