Sr Product Associate - Single Lending Desktop (SLD)

JPMorgan Chase • Wilmington, DE

115d

About The Position

The Senior Product Associate of AOA Platform is part of the Product Management team within Account Originations and Activation (AOA) within our Consumer Banking unit. This role will play a key leadership role in leading our development teams in product backlog definition and refinement, influencing how the team solves problems, and delivering the right solutions with an Agile mindset focused on customer centric outcomes. You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The candidate will be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics; and a self-starter who is comfortable building new technology, interacting with customers to share what has been built raising the level of adoption and collect requirements from customers to advance the Platform, ensure all work is built as expected, and excited about powering extraordinary customer experiences. You will be working across AOA to ensure that it is ready for adoption and facilitating the growth across all customers.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience (leading) in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Knowledge of web page development, troubleshooting, and service interaction.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Nice To Haves

• Software development experience a plus (front end technologies: JavaScript, Angular, React, etc).
• Data management capabilities and experience with tools like Splunk and Adobe Analytics.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write the requirements, epics, and user stories to support product development.
• Communicate effectively and frequently - Be vocal. Share the product vision with the teams and articulate the questions and answers needed to build the right features.
• Be a center for knowledge - Take your deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to the teams that can effect change.
• Be a Technical & Customer Problem Solver - Ask questions and define the problem and where our platform sits in the Chase ecosystem.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities