Sr. Product Administrator

Selene Finance LP•Jacksonville, FL

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Job Title: Senior Product Administrator Department: 1500- IT Servicing Support Reports To: Manager – IT Product Management, Solutions and Innovation FLSA Status: Exempt Position Summary: The Senior Product Administrator provides customer support for the Mortgage Servicing platform and manages a wide variety of immediate and longer-term initiatives. As the “expert” in these business tools, this position is expected to be a knowledgeable resource for how these systems function and integrate with one another. This position is also responsible for system releases/upgrades, job scheduling, and internal help desk services. This position acts independently to prioritize and schedule all work.

Requirements

Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Strong customer-service orientation.
Ability to use good judgment.
High school diploma or general education degree (GED) required.
Two to four years' related experience and/or training required.
Requires basic understanding of systems development lifecycle methodologies.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
Ability to deal with problems involving a few concrete variables in standardized situations.
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
Ability to extract, manipulate and analyze data using complex SQL query statements and advanced database tools.

Nice To Haves

Associate's degree (A. A.) from two-year College preferred.
Two years of residential loan servicing experience preferred.
Previous experience with MSP, Black Knight/LPS and Fiserv preferred.
Additionally, a strong knowledge of Project/Project Server, Team Foundation, Visio, SharePoint, Exchange; internet software; database software; and mortgage loan servicing systems.

Responsibilities

Maintains design and implementation of lifecycle documentation for core products. Including vendor contacts, contracts and licenses, Installation, maintenance, configuration, upgrade, and lights-on monitoring.
Coordinates support of helpdesk and second level product support
Develops Key Performance Metrics and monitoring
Develops playbook for management and support of core product functionality and integration
Recommends the nature and scope of present and future product functional specifications and requirements, appraising new product ideas and/or product or packaging changes requiring integration with Selene applications
Provides evaluation of source data for product line communications by defining product marketing communication objectives.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Key responsibility for the quality of the data in the core product
Reviews and coordinates all vendor communications, providing categorization and prioritization
Conducts comprehensive documentation reviews of vendor documentation and identifies Selene specific changes
Provides documentation on the life cycle of Selene use of vendor products
Provides product life-cycle management for vendor product and Selene integration
Provides level 1 technical support
Monitors all change management for vendor products
Track all vendor SOW and implementation acceptance
Provides UAT coordination and QA coordination in the test region
Monitors all loan count volumes and use of the test region
Coordinates all vendor cases and synchronize with Selene ADO/BITR system
Maintains internal product documentation
Owns and develops the Product Requirements Document that specifies detailed functionality, required integrations, use cases and key metrics that need to be part of the product.
Analyzes the technical information from equipment, third party data partners and client environments and providing directions to the development team.
Manages and prioritize incorporation of outstanding issues and features into product roadmaps throughout their life cycle.
Reviews software bugs identified during beta testing or after release and prioritize action.
Helps to define the user model and user interface for new and existing products and features.
Supports multiple projects simultaneously while meeting tight deadlines.
Collaborates daily with the Design, Development and Project Management Teams.