We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford’s Priority Business organization is seeking a Senior Process Optimization Consultant to lead efforts that transform customer journeys and operational processes across the client and member lifecycle. In this role, you will apply structured methodologies/frameworks such as DMAIC, Lean principles, and Journey Mapping to analyze current-state user experiences and business processes, identify pain points, and prioritize opportunities for improvement based on business value and stakeholder engagement. You will lead cross-functional efforts to define future-state experiences and operating models, build business cases that inform strategic investment decisions, and partner with product management to support epic and feature definition for capabilities needed to enable the target-state vision. This role also plays a critical part post-delivery— adjusting processes based on implemented capabilities, establishing control plans, and setting up feedback loops to measure outcomes and sustain improvements. The Senior Process Optimization Consultant will report to the Program Director, Priority Business Optimization and may be based in one of our Hartford offices on a hybrid basis (three days a week in the office); candidates that do not live within a reasonable driving distance to one of our offices will have a remote work arrangement, traveling as business needs require. If you thrive on solving complex problems, driving operational excellence, and influencing change, this role offers the opportunity to make a lasting impact on how we serve our Priority Business customers.