Sr Private Loan Collector

Conserve • Buffalo, NY

299d • $18 - $23 • Remote

About The Position

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Requirements

• High School Diploma or GED.
• Five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection or one (1) year of ConServe collections experience.
• Two (2) years of successful private loan collection experience preferred.
• Consistent, proven twelve-month performance history.
• Documented successful debt collection performance records.
• Current or recent debt collection experience preferred.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner.
• Ability to telework with a secure internet connection and a private work area.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or our Clients.

Nice To Haves

• Associates or Bachelor's Degree preferred.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred.

Responsibilities

• Provide financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts.
• Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
• Ensure effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrate the right judgment that is within authority and scope of work.
• Review Secretary of State, P & Ls and various financial documents to ensure resolution is supportable.
• Resolve complex issues.
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
• Skip-Tracing to assist in locating & contacting consumers and businesses.
• Meet daily, weekly and monthly goals as set by management.
• Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics.
• Achieve a high level of resolution with a compliant and customer centric approach.
• Proper management & updating of system to maximize contacts.
• Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program.

Benefits

• Remote work flexibility for candidates in specified states.
• Competitive salary range of $18.00 to $23.00 hourly.

What This Job Offers

• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED