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The Sr. Principal Consultant, Software Delivery Lead is responsible for overseeing the technical delivery of large-scale technology implementation and transformation programs for Genesys Cloud customers. This role involves managing priorities, providing guidance, and driving the overall vision for multiple projects while ensuring alignment with clients' long-term business objectives. The consultant will leverage their expertise in delivering CcaaS solutions, particularly with Genesys Cloud products, to enhance clients' business performance and improve scalability.