Sr. Personal Financial Representative (Sr. Personal Banker)

Gesa Credit Union•Morton, WA

47d•$20 - $31

About The Position

The Sr. Personal Financial Services Representative (PFR) is an experienced, journey level, Personal Financial Services Representative that provides exceptional member service as they establish new member relationships, open consumer deposit accounts, take, process, and close loans, perform account maintenance, and serve as a Notary Public. The Sr. PFR is also proficient with Business, IRA, Deceased Owner, Specialty, and other complex accounts. The Sr. PFR is proficient with Branch Certifications and will act on the behalf of branch leadership in their absence. The Sr. PFR uses their experience and in-depth knowledge to serve as a mentor that helps train new PFRs. Additionally, the Sr. PFR can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, and PFR. The Sr. PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.

Requirements

Professional written and verbal communication.
Make sound decisions that minimizes risk in a timely manner.
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in timely and accurate manner.
Participate in and support a team environment.
Meet or exceed established service levels, job performance, and organizational goals.
Constantly adapt to changing priorities with a positive attitude.
Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.
Exercises the utmost discretion and sensitivity when assisting with member transactions.
Education: High School Degree or equivalent required.
Experience:
Lending and account opening experience required
Sales/relationship building experience required
Notary Public.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a schedule of regular attendance.
Some travel may be required.
Proficient with varying levels of technology.

Nice To Haves

Cash handling experience preferred
At least one year of customer service experience preferred

Responsibilities

Provide exceptional member service to all whom we serve.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns.
Have a core understanding of financial literacy and, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
Understands, discusses, and opens business accounts, deceased-owner accounts, and other complex accounts and distributions.
Discusses, gathers, and works with the member and appropriate department(s) to open and maintain specialty. accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.
Mentor and help train new PFRs and MSAs.
Proficient at understanding and completing branch audits and certifications.
Acts as a delegate in the absence of the Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team Leader.
Fluidly transition between tasks as an MSA, Sr. MSA, or PFR.
Assist non-members with establishing membership.
Accurately take consumer lending applications, review credit reports, submit loan documentation, and close loans.
Discusses IRAs and HSAs with members and non-members and meets predetermined goals.
Process international and domestic wire requests.
Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies.
Observe and monitor cash activity to ensure the branch and Team Members are following established cash limits.
Opens consumer deposit accounts and consumer account maintenance.
Able to place cash orders, supply orders, balance vault cash, and maintain ATMs.
Review and process overrides/approvals within authority while minimizing risk.
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Perform transactions and service requests on member accounts in an accurate and timely manner.
Accurately follow all cash handling procedures and balance cash drawer at the end of every shift.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with complex and sensitive fraud disputes.