Sr. Performance Improvement Specialist

UC Health•Cincinnati, OH

About The Position

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Provide coaching and support around improvement tools and methodology for the UC Health system.

Requirements

Bachelor's Degree in Clinical, Engineering, Business, Public Health or a related field Required
2-3 Years of experience in a project-based environment Required

Nice To Haves

Master's Degree Preferred
5 Years of experience Preferred

Responsibilities

Performance Improvement: Lead, facilitate, and coach quality/performance improvement (PI) projects, in small and large group settings with all levels of staff from the front line to executives.
Support and lead data collection, validation, and long-term monitoring of performance for PI project outcomes and system operating metric priorities.
Aid PI project teams in conducting root cause analysis to gain insight into core problems.
Streamline processes to increase efficiency and reduce waste through best practices and innovative solutions.
Coaching and Development: Empower staff and participants by actively integrating PI strategies into their work, fostering continuous learning and operational excellence.
Deliver impactful feedback for leaders and PI project teams through a thoughtful, question-based approach that promotes reflection, strengthens change management capabilities, and accelerates professional development.
Support the design and creation of structured learning opportunities, just-in-time modules and online material to maximize learning of users/participants
Program Management: Provide strategic guidance for and development of the PI department through creation and maintenance of standard operating procedures, tools and templates, and research.
Serve as an internal marketing and communications resource to patients/families, staff, physicians/faculty, and/or the community for issues related to PI.
Monitor and communicate situations that affect daily operations.
Clear, efficient and professional communication to support the activities of the department.
Openly and proactively communicate across system departments, sites or teams as appropriate.
Quickly resolve miscommunication/misunderstanding in a professional manner.
Prioritize multiple requests for information.
Assemble and distribute material for project communications as necessary.
Other Duties as Assigned