Sr. People Relations Partner

Kraken

17h•Remote

About The Position

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Our People team is called the Krakenite Experience (KX) team, and our aim is to become a world leader in People Experience. We are now hiring a People Relations Partner to join our rediverse and forward‐thinking global company. Note: This is a 6 month contract opportunity. The opportunity Partner with HR and business leaders to manage performance management cases from start to resolution, including coaching managers and supporting termination decisions when necessary Guide leaders through employee relations situations including conduct concerns, policy violations, performance issues, and employee complaints Conduct investigations into employee concerns Gather documentation, interview stakeholders, and prepare clear investigation summaries and recommendations Ensure employee relations actions are well documented and compliant with employment laws and company policies Identify potential risk signals or patterns in employee behavior and escalate concerns appropriately Maintain accurate records of employee relations cases within our case management systems Partner with Legal, HR, Payroll, and IT to ensure seamless and compliant off-boarding processes Contribute to improvements in employee relations processes, documentation, and internal resources (e.g., knowledge bases or Confluence pages) Deliver occasional training or guidance for managers on performance management, investigations, and people relations best practices

Requirements

5+ years experience in Employee Relations, HR Business Partnering, or People Relations
Strong experience supporting performance management processes and termination decisions
Experience conducting workplace investigations and handling sensitive employee matters
Solid understanding of employment law and HR compliance requirements (U.S. experience required; global exposure a plus)
Ability to document cases clearly and thoroughly while communicating effectively with leadership
Comfortable working in a fast-paced, ambiguous environment and handling multiple cases simultaneously
Strong judgment and ability to spot risk signals early and escalate when needed
Excellent communication and stakeholder management skills
High level of discretion when handling sensitive or confidential information
Comfortable working across a global remote organization

Nice To Haves

Stellar project management skills with exceptional attention to detail and ability to organize and prioritize
Experience working with employees and contractors
Experience working with HRIS and other HR - related software systems

Responsibilities

Partner with HR and business leaders to manage performance management cases from start to resolution, including coaching managers and supporting termination decisions when necessary
Guide leaders through employee relations situations including conduct concerns, policy violations, performance issues, and employee complaints
Conduct investigations into employee concerns
Gather documentation, interview stakeholders, and prepare clear investigation summaries and recommendations
Ensure employee relations actions are well documented and compliant with employment laws and company policies
Identify potential risk signals or patterns in employee behavior and escalate concerns appropriately
Maintain accurate records of employee relations cases within our case management systems
Partner with Legal, HR, Payroll, and IT to ensure seamless and compliant off-boarding processes
Contribute to improvements in employee relations processes, documentation, and internal resources (e.g., knowledge bases or Confluence pages)
Deliver occasional training or guidance for managers on performance management, investigations, and people relations best practices