Sr. Payments and Operations Specialist

Amplify Credit Union • Austin, TX

241d • $57,000 - $72,000 • Remote

About The Position

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we've been named a Top Workplace by the Austin American-Statesman six years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We're looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. The Sr. Payments & Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Payments & Operations to decrease errors, improve efficiency, and ensure compliance with all Payments & Operations procedures. The Sr. Specialist is a Subject Matter Expert for all operational functions of the department, backs up the Specialist as needed, and acts as a resolution resource for member and teammate escalations. They will work closely with other departments and the Payments & Operations Leadership team to ensure all department functions operate effectively and efficiently.

Requirements

• High school diploma or general education degree (GED)
• Minimum of three years of relevant back office work experience (i.e. debit card, claim resolution, wires, item processing, ACH, document management operations, and/or bank operations), preferably in a financial institution
• Must be bondable
• Proficiency in Microsoft Office products (Windows, Word, Excel, and Outlook)
• Knowledge of banking Regulations and ACH Rules
• Reliable internet access of 50MBPS

Nice To Haves

• One or more of the following certifications: Accredited ACH Professional, Accredited Payments Risk Professional, or National Check Professional
• Prior experience working with Hyland OnBase, Fiserv DNA, FedLine

Responsibilities

• Assists the Payment and Operations Manager with overseeing day-to-day operations and workload of the Payment & Operations Specialists to ensure processing timeframes, adherence to Regulations, and member needs are met
• Performs IRS Correspondence and Legal document processing
• Ensures all deposit and loan charge-offs are processed in accordance with our policy
• Reconciles applicable General Ledger accounts associated with day-to-day processing and assist with identifying reconciliation outages
• Performs monthly tracking for operational processes
• Acts as a resource for Payments & Operations teammates; provides recommendation/insight for various processes and provides exceptional member service by responding to inquiries in a timely manner
• Investigates and resolves member issues with little or no assistance, including all escalated member service issues
• Assists in Disaster Recovery and all system upgrades to include testing and updating of department procedures
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Benefits

• Medical, Dental, and 401(k) programs for team members
• Customized volunteer opportunities with our signature partners (Saint Louise House)
• Additional paid time off for volunteer-related activities
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED