Sr. Payment Systems Analyst

Denny's

70d • $24 - $33

About The Position

This position is responsible for supporting Denny’s Credit Card Program. This position requires regular interaction and input with 3rd party payment partners, including processors and related companies in order to drive Denny’s payments acceptance goals. This position works closely with internal stakeholders to ensure Denny’s payments acceptance platforms are implemented effectively, timely, and efficiently. Confidentiality is a must as sensitive customer card data is handled on a regular basis.

Requirements

• High School diploma or equivalent required, some college preferred.
• 5 years accounting or experience with payments processing.
• Proficient with Microsoft applications, specifically Excel.
• ERP experience helpful.
• Strong Analytical Skills.
• Attention to detail, accuracy and ability to work within established deadlines.
• Ability to work independently as well as working as a strong team member.
• Excellent verbal and written communication skills and ability to interact with internal and external customers.
• Exhibits a high level of confidentiality in handling sensitive data.

Responsibilities

• Chargeback, dispute resolution and retrieval notice support and processing per Denny’s procedures and policies.
• Work closely with 3rd party payment partners, Denny’s IT, Operations, Franchisees and others for problem resolution and to assist with implementation of new technology.
• Work with payments processors and other 3rd parties to ensure timely boarding of new restaurants, acquisitions, and assignments for all Denny’s payments solutions.
• Assist with testing new payments technology, fixes or enhancements and systems or terminals, as needed, to ensure Denny’s payment standards and requirements are met.
• Provide administrative and technical support for Company and Franchise payments platforms.
• Review and prepare required data, reports, and journals entries for accurate and timely AR/Franchise billing requirements.
• Data Entry as needed.
• Research and respond to inquiries from internal and external customers.
• Prepare analysis, develop reports and special projects as needed.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees