Sr Patient Services Rep - CNPA Upper Marlboro/Waldorf

Children's National Medical Center•Upper Marlboro, MD

37d

About The Position

Performs all duties of Patient Services Representative (Children's National Pediatricians & Associates) and additionally, schedules and coordinates workflow of staff, provides quality control, monitors and provides guidance, provides training and orientation of staff, assists manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.

Requirements

High School Diploma or GED (Required)
3 years Medical Office/Business Office experience. (Required)
Basic math skills
Basic knowledge of office procedures
Basic knowledge of medical terminology
Knowledge of patient financials & accounting
Knowledge of insurance verification
Knowledge of scheduling appointments
Excellent communication (written and oral) and customer service skills
Ability to follow precise procedures and is detail-oriented
Knowledge of Microsoft Office suite
Ability to coordinate and coach staff
Ability to designate job and manage employee schedule
Leadership skills to include proactivity, critical thinking, and problem solving.

Responsibilities

Assist Team Lead PSR with inventory and purchase orders.
Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager.
Oversee and report unsafe behavior or performance.
Coordinate and manage patient flow between administrative and clinical areas.
Identify opportunities to improve administrative processes.
Review, verify, and update patient account information at every visit as defined in the training manual.
Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR.
Resolve complex patient/insurance billing issues.
Perform all other patient account duties as assigned.
Greet patients and visitors in a prompt, courteous, and helpful manner.
Answer phones and handle calls promptly and accordingly.
Give and obtain accurate and pertinent information to and from callers.
Manage all patient related communications as defined by the PCMH workflow.
Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
Verify patient insurance eligibility and coverage prior to service.
Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
Oversee and schedules patient appointments accordingly based on the scheduling policy.
Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Attend and assist in meetings as required, and participates in committees as requested.
Participate in professional development activities.
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Anticipate and responds to customer needs; follows up until needs are met
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Use resources efficiently
Search for less costly ways of doing things