Sr. Patient Service Representative Heart Care
About The Position
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs . Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility . You will u tilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties.
Requirements
- Two or more years of experience in a medical office setting preferred
- Electronic health record (EHR) experience required
- Medical terminology required
- Must be proficient in the requirements of the Patient Service Representative Job Description
- Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
- Protect patients' rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
- Maintain operations by following policies and procedures and reports needed changes
- Acknowledges and greets patients immediately , providing a positive customer service experience
Nice To Haves
- Experience with process improvement or lean philosophy preferred
Responsibilities
- Registers patients for appointments and completes paperwork
- Keeps patient appointments on schedule by notifying provider of patient's arrival
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles
- Assist patients with all aspects of Financial Assistance Paperwork
- Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Handles multiple telephone lines effectively and politely per clinic standards
- Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
- Ability to process incoming and outgoing referral requests
- Files incoming medical reports and correspondence
- Assembles new patient medical records in accordance with policies and procedures
- Receives, processes, and documents referral requests to and from the office
Benefits
- Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
