Sr. Patient Navigator - UHealth SoLé Mia

University of Miami•North Miami, FL

77d

About The Position

The University of Miami Department of UMHC -SCCC Site Disease has an exciting opportunity for a full time Senior Patient Navigator to work at Sylvester Cancer Center in North Miami. The incumbent provides support and guidance throughout the patient’s care continuum by helping patients “navigate” through the maze of doctors’ offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The Senior Patient Navigator also acts as a resource for lower-level Patient Navigators to ensure the timely delivery of quality care and patient satisfaction.

Requirements

High School diploma or equivalent
Minimum 4 years of relevant work experience
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Ability to process and handle confidential information with discretion.

Responsibilities

Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Provides patients with all required information regarding appointments and payment policies (i.e., parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
Identifies and resolves real or perceived barriers to care.
Intervenes as liaison/advocate for patients, physicians, and staff in facilitating ease of care.
Assists in identifying trouble spots and problem patterns in the provision of care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
Assists in building partnerships with local community physicians and referral sources to the UHealth systems.
Assists lower level Patient Navigators as needed.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.