Sr Patient Acct Representative

MyMichigan Health • Midland, MI

4d

About The Position

This position is responsible for handling in-coming phone calls or in person to the customer service area for MyMichigan Medical Center’s Midland, Gratiot, Clare and Gladwin and EMS This position resolves patient questions/problems/complaints, determine financial arrangements and analyze and resolve delinquent accounts. This position must be able to work independently and maintain patience and diplomacy to service each customer’s needs on an individual basis. This position must work well under stress.

Requirements

• High school diploma or GED is required
• Two years minimum experience in a billing setting with some insurance and collection experience and must have problem solving skills.
• Must be able to type 50 WPM, proficient with 10-key and must have experience with Windows PC and internet experience.
• Must have the ability to work well under pressure, good organizational skills and oral and written communication skills.
• Ability to work well in a team environment - cover coworker duties as needed, participate in department teams, offer suggestions for work flow improvement.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Nice To Haves

• Additional courses in medical terminology preferred.
• Six years in a hospital billing setting with emphasis on collection law and insurance billing with computer skills in Excel, Word, and Windows preferred.

Responsibilities

• Receive and make phone calls to resolve patient account balances.
• Analyze and resolve patient inquiries by phone, mail or in person. Set up payment and settlement arrangements.
• Review and make decisions on accounts for patients seeking charity care or financial aid.
• Review accounts and approve for collection activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED