Sr Patient Access Associate - Full Time - Heart & Vascular Center

Nebraska Medical Center • Omaha, NE

266d

About The Position

Nebraska Medicine is seeking a Sr Patient Access Associate. This role serves as the first point of contact for patients, visitors, and staff, ensuring a professional, welcoming, and efficient experience. Responsibilities include patient registration, appointment verification, visitor screening, and assisting with various administrative tasks. Face-to-face and bedside patient contact is a key component of this role, requiring strong interpersonal skills to ensure patients and visitors have a positive and supportive experience while maintaining a high level of professionalism and confidentiality. The role requires excellent customer service skills, computer literacy, and a proactive, team-oriented attitude. While prior healthcare experience and EPIC software knowledge are preferred, we are happy to train those who are enthusiastic and eager to learn!

Requirements

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program.

Nice To Haves

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Fluency in Spanish preferred.

Responsibilities

• Ensure patients and customers are greeted in a professional, timely and efficient manner.
• Create accounts accurately and efficiently to optimize cash flow for the organization.
• Exceed customer expectations and comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
• Provide coverage for the position 24 hours a day, 7 days a week, including needs in various areas of the organization, such as the emergency department.
• Maintain face-to-face and bedside patient contact.

Benefits

• Enjoy up to $5,000/year in tuition assistance.
• 35% discount at Clarkson College.
• Career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED