Sr. Partner Development Manager, Global Enterprise Services - Amazon Leo

Amazon•Bellevue, WA

About The Position

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity. The Amazon Leo business operations team is looking for a Senior Partner Development Manager to join our Global Enterprise Services organization, supporting our rapidly growing partner ecosystem. You will serve as the primary technical point of contact for our strategic reseller partners, technology solution distributors (TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation. This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the partner' for organizations ranging from regional resellers to Fortune 500 systems integrators. You will provide dedicated technical support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to effectively represent Amazon Leo within partner environments, driving discussions with partner technical teams regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient. Additionally, you will coordinate partner onboarding and integration projects, applying project management skills to ensure successful technical delivery across the partner ecosystem.

Requirements

Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
Experience participating in or leading technical collaborations and creating alignment across diverse groups (e.g., hardware engineering, software engineering, program management)
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
5+ years of technical support or consulting experience in partner-facing roles
3+ years of experience with operational and troubleshooting functions across two or more of the following technical domains: Networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, partner systems integration
Working knowledge of satellite communication systems including LEO/GEO architectures, RF fundamentals, link budgets, and antenna systems
Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
Experience managing technical relationships with reseller partners, systems integrators, or technology distributors

Nice To Haves

Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Bachelor's degree, or experience working in science, technology, engineering, or mathematics (STEM)
Experience in a 24x7 operational services or support environment
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
3+ years of satellite communications ground systems and operations experience
Experience in managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation
Experience with mission-critical, 24x7 operations
Experience triaging and developing security alerts and response automation, conducting front-line analysis, and providing escalation support
Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity
Track record in influencing partner technical teams in operational and strategic technical decisions
Project management experience coordinating partner integrations, technical onboarding, or multi-stakeholder deployments
Knowledge of SD-WAN deployment, AWS integration patterns (Direct Connect, VPN, hybrid architectures), and cloud-native networking
Understanding of SCADA systems, IoT connectivity, or industrial network architectures
Experience developing partner technical training programs and certification frameworks
Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
Experience with partner performance monitoring, technical KPIs, and service quality metrics
Understanding of partner business models including reseller operations, systems integration, and technology distribution

Responsibilities

Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts
Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
Coordinate with Customer Delivery Engineers (CDEs) and Customer Delivery Managers (CDMs) for complex partner integrations requiring custom technical solutions or project coordination
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous improvement

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

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