Sr. Partner Customer Success Manager (Remote, USA)

TeamViewer-posted 3 months ago

Full-time • Mid Level

1,001-5,000 employees

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The Sr. Partner Customer Success Manager (CSM) is responsible for building, maintaining, and growing strategic relationships with DEX channel and technology partners and their customer portfolio. The goal is to ensure that partners are enabled, engaged, and empowered to deliver maximum value to their end customers using TeamViewer solutions. This role bridges the gap between the Partner Sales, Enablement, and Partner Customer Success teams, focusing on partner satisfaction, product adoption within the customer portfolio, retention, and revenue growth through partner-delivered customer success.

Act as the primary point of contact for assigned partners post-sale.
Develop strong, trusted advisor relationships with partner stakeholders.
Serve as the voice of the partner internally to align cross-functional support.
Drive enablement programs to train partners on TeamViewer products, services, and best practices.
Guide partners in adopting and integrating TeamViewer solutions into their portfolios.
Monitor partner performance and proactively address enablement or engagement gaps.
Create joint success plans with partners, aligning on shared goals and KPIs.
Support partners in developing success strategies for their customers.
Track partner-led customer lifecycle milestones including onboarding, renewals, and expansions.
Support partners in managing renewals, identifying upsell/cross-sell opportunities, and reducing churn.
Collaborate with Sales and Partner Account Managers to drive partner-led revenue growth.
Help partners articulate ROI and business outcomes to end customers.
Use CRM and customer success tools to analyze partner performance, adoption trends, and health scores.
Deliver regular partner performance reports and success metrics to internal stakeholders.
Work closely with Sales, Product, Marketing, and Support to ensure partner and customer satisfaction.
Provide feedback from partners to influence product development and roadmap planning.

Bachelor’s degree in Business, IT, or related field; MBA or other relevant qualifications a plus.
5-7+ years of experience in Enterprise Customer Success, Partner Management, or Enterprise Account Management, preferably in SaaS or IT services.
Experience working in or with global partner ecosystems, such as resellers, MSPs, or distributors.
Proficiency with tools like Salesforce, Gainsight, Planhat, or other CS platforms.
Fluent in English; additional languages a plus.

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide 'All Hands' meetings
Open door policy and casual dress code

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Sr. Partner Customer Success Manager (Remote, USA)

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