Brunswick-posted 3 months ago
$41,500 - $62,300/Yr
Full-time • Mid Level
Lowell, MI
5,001-10,000 employees
Transportation Equipment Manufacturing

Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.

  • Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
  • Perform order validation and exception resolution such as pricing issues.
  • Handle any order-related issues or customer complaints promptly and efficiently.
  • Keep accurate records of all orders, including purchase orders and order confirmations.
  • Work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
  • Order monitoring, credits/cancellations and purchase order revisions.
  • Manage customer service issues related to returns, exchanges and order modifications.
  • Follow established policies & procedures as laid out in SOP's and other relevant process documents.
  • Work closely with sales, logistics, and finance teams to ensure seamless order processing.
  • Responsible for handling inbound customer calls/emails relating to orders, products, and services.
  • High school diploma or equivalent.
  • 3+ years in order management, customer service or related field.
  • Familiarity with order processing systems and software, such as SAP, Oracle or CRM.
  • Basic knowledge of data analysis and reporting.
  • Patience, empathy, and professionalism.
  • Strong written and verbal communication skills.
  • Effective time management, prioritization, and problem-solving skills.
  • High degree of accuracy and attention to detail.
  • Background in supply chain, retail or manufacturing field a plus.
  • Basic knowledge of Microsoft Office Suite.
  • Medical, dental, vision insurance.
  • Paid vacation.
  • 401k (up to 4% match).
  • Health Savings Account (with company contribution).
  • Wellbeing program.
  • Product purchase discounts.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service