Sr Order Fulfillment Analyst

Zoro • Chicago, IL

11h • Hybrid

About The Position

This role drives supplier fulfillment performance by owning measurement frameworks and identifying systemic drivers of customer experience outcomes. You will deliver actionable insights that enable the business to prioritize and improve supplier performance, partnering cross-functionally to enhance reliability and scale data-driven decision making across fulfillment operations.

Requirements

• Bachelor’s degree in Business, Supply Chain, Finance, or a related field required.
• 5+ years of experience in supply chain, fulfillment, operations, or customer order management.
• Demonstrated ability to lead cross-functional initiatives and drive outcomes in ambiguous problem spaces.
• Strong analytical and problem-solving skills, with experience using data to influence decisions and improve processes.
• Excellent verbal and written communication skills with the ability to translate complex analyses into clear business insights.

Nice To Haves

• Experience working with supplier performance, fulfillment operations, or external partner management.
• Advanced proficiency in Excel/Google Sheets and experience with BI tools such as Looker, Tableau, or Power BI.
• Working knowledge with ERP or order management systems like SAP or NetSuite.
• Experience with SQL, data modeling, and automation tools, including applying AI/ML solutions to scale analytics, improve decision-making, and drive operational efficiency.
• Strong critical thinking skills with a continuous improvement mindset; Lean/Six Sigma experience is a plus.
• Proven ability to manage multiple workstreams and prioritize effectively in a fast-paced environment.
• Experience in E-commerce or direct-to-customer fulfillment.

Responsibilities

• Own and evolve supplier fulfillment performance measurement by investigating how key metrics are defined and calculated and developing improved frameworks that provide accurate and actionable visibility into performance.
• Analyze end-to-end fulfillment performance across order management, inventory availability, and shipment execution to identify trends, quantify impact, and uncover systemic drivers of customer experience issues.
• Navigate ambiguous problem spaces to define and structure problems by identifying gaps in current understanding, forming hypotheses, and developing analytical approaches to uncover root causes and new opportunity areas.
• Generate actionable insights that enable targeted intervention by identifying specific supplier behaviors and performance patterns that drive negative outcomes (e.g., delays, cancellations, inventory inaccuracies).
• Enable effective supplier performance management by partnering with Supplier Management and cross-functional teams to prioritize insights, ensuring clear linkage between analysis and supplier coaching actions.
• Drive cross-functional alignment and decision-making by leading deep-dive analyses into high-impact issues, communicating clear recommendations, and influencing stakeholders to take action aligned with business priorities.
• Improve scalability and data reliability of fulfillment analytics by developing reporting solutions, automating processes, and leveraging AI/ML where appropriate to enhance insight generation and operational efficiency.
• Contribute to fulfillment and supplier strategy by connecting insights across domains and aligning recommendations with Zoro’s priorities, including availability, speed, reliability, and customer experience.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level