Sr. Order Administrator

SOFTBANK ROBOTICS AMERICA INC • Boston, MA

39d • Onsite

About The Position

Elevating humanity through robotics: At SoftBank Robotics America, we’re committed to leveraging collaborative robotics to elevate human work. Our robotics automation solutions are designed to enrich the human experience - how we work, how we learn, how we connect, and how we grow. SoftBank Robotics America, Inc. is expanding rapidly and we're seeking a Sr. Order Administrator to join us at our Boston location. The ideal candidate is self-motivated, innovative and eager to lead our evolution of our order administration - the heartbeat of our customer experience. You will work in a fast-paced environment; delivering exceptional and accurate results that feed all aspects of our order fulfillment processes. The ideal candidate, will be a "robot evangelist" with the ability to articulate the benefits of robots and workforce augmentation and the skills to administer and deliver flawless order administration results.

Requirements

• Demonstrated ability to recognize process and knowledge gaps, seek clarity through questions, and document actions for future reference
• Strong organization skills with attention to detail and a mindset of accuracy
• A professional demeanor with the capability to balance priorities and enforce process compliance while maintaining efficiency
• Bachelor's degree in business or technical field, equivalent career experience - 5+ years of experience in similar roles
• Strong written and verbal communication - our team is distributed across multiple time zones, cultures, and countries.
• Ability to attend occasional evening meetings to support international teams.
• Must be able to successfully pass a nation-wide financial credit and background check
• Participation in a random drug testing program may be required
• Experience with ERP, CRM, Project Management platforms
• Comfortable with technology, able to learn and adapt to new tools as needed
• Basic understanding of (J)SOX and GAAP principles
• Advanced skill with Microsoft Excel, and general experience with Microsoft Office.

Nice To Haves

• Specific experience with SAP, Salesforce, Asana, and/or Zuora
• Proficiency in written and spoken Japanese is a plus.

Responsibilities

• Contract and Order Compliance - review agreements, verify order details and manage workflows to ensure subscriptions, sales orders, and other customer contracts are processed correctly
• Reverse Logistics Processes - Facilitate customer returns, contract end, loan/demo completion. Ensure appropriate returns processing in multiple systems.
• Shipment and Cloud Activation Oversight - Track and communicate shipment timelines, milestones, and any exceptions or delays to internal or external stakeholders.
• System Management - Oversee and update Zuora subscriptions, create and manage SAP sales orders, ensure all systems reflect accurate data and progress tracking
• Data Integrity and Audit Compliance - record and store accurate data across multiple systems in an organized and reportable manner for future access and reference.
• Internal Documentation Control - update internal process documentation to codify changing business requirements and system needs. Support process updates for new systems and methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees