Sr. Ops Support Specialist Phoenix

Federal Reserve Bank • Phoenix, AZ

419d • $53,300 - $85,000

About The Position

The Sr. Ops Support Specialist at the Federal Reserve Bank of San Francisco plays a crucial role in the Cash Division, focusing on access management, business continuity, and operational support. This position requires strong communication skills, leadership, and the ability to manage multiple projects while ensuring compliance with operational standards. The successful candidate will work closely with Cash management and various stakeholders to maintain effective operations and support the team's goals.

Requirements

• 2+ years of related experience.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Customer Service oriented.
• Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action.
• Good analytical, multitasking, and time management skills.
• Ability to work effectively and collaboratively within a team.

Nice To Haves

• Associate degree.
• Experience with database-driven software.
• Experience collecting, transforming, analyzing, and reporting on data.
• Experience working cross-functionally to meet internal and external client needs.
• Background in Accounting.

Responsibilities

• Maintain thorough procedural knowledge of specific areas of assignment and proficiency with software and business applications needed to support Cash operations.
• Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint).
• Work with Customer Support to resolve inquiries.
• Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices.
• Serve as department's primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible.
• Complete Department Accounting Entries.
• Complete Daily, Weekly and Monthly Reports.
• Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin.
• Review and Complete the Daily GL Account Balances.
• Process and Reconcile Daily Orders for the Paying Team.
• Provide back up support to Paying Function.
• Execute End of Day Closeout Duties.
• Effectively act as a liaison between management and staff.
• Support department goals and communicate them positively to co-workers.
• In collaboration with Facilities, monitor inventory for AGV and SRM parts.
• Make recommendations for improvement to existing processes.
• Maintain good, supportive relationships and collaboration with colleagues in Cash operations.
• Participate and contribute in workgroups.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Pretax Flexible Spending Account
• Paid Family Leave Care
• Backup Child Care Program
• Pretax Day Care Flexible Spending Account
• Vacation Days
• Sick Days
• Paid Holidays
• Pet Insurance
• Matching 401(k)
• Retirement / Pension

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Monetary Authorities-Central Bank
• Education Level: Associate degree