Sr Operations Support Specialist

Csa Travel Protection • Pembroke Pines, FL

254d • Remote

About The Position

The Senior Operations Support Specialist is responsible for identifying and improving the outcomes of operational processes to improve efficiencies, reduce cost and increase customer satisfaction. This position serves as a key resource for information, problem solving, reporting and communication in all areas pertaining to organizational and operational improvements in compliance with company policies and government regulations. The Senior Operations Support Specialist reports to the Director of Operations Strategy.

Requirements

• Minimum five years of progressive experience in an Operations department or working on Efficiency Projects
• Advanced to expert level experience using Microsoft Office Suite (Excel, Access, PowerPoint, Word, Outlook, SharePoint)
• Developing reports & statistical data with PowerBI & SharePoint
• Understanding of automation technology solutions
• Strong analytical/problem-solving skills and results oriented
• Excellent verbal and written communication skills
• Ability to work independently with supervision while performing a variety of complex and non-routine tasks
• Ability to multi-task
• Attention to detail and accuracy of data
• Interface effectively in a fast paced, dynamic environment with all levels of the organization
• Demonstrate judgment, tact and diplomacy in dealing with internal customers
• Possess initiative, enthusiasm, intellectual curiosity, and ability to perform as a team player
• Must possess a strong work ethic

Nice To Haves

• Experience in Project/Program Management
• Experience in the Insurance Industry
• Understanding of Lean and process improvement principles (i.e., Lean Six Sigma or Agile), Lean certification

Responsibilities

• Lead complex root cause analysis to determine metrics, troubleshoot business issues and create process documentation
• Carry out complex transversal project/program reporting and analysis for process mapping, develop budgets and cost analysis to determine project/program feasibility
• Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization
• Monitor progress to check if changes yield desirable results and generate detailed update reports for management
• Develop and deliver workshops or team training, ensuring that learning resources are widely available
• Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations
• Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results
• Help to develop and deliver strategic operations planning to best position the organization for future growth
• Ensure existing processes maintain a high level of performance while continuously reviewing and refining those processes
• Maintain, compile, analyze, and report metrics of improvement projects
• Provide sustainment support for completed North American Lean Transformation waves across all sites
• Assist with multi-organizational integration across North America, identifying common processes throughout organizations

Benefits

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED