SR Operations Supervisor
About The Position
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.
Requirements
- 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
- Clear, professional written and verbal communication skills.
- Strong problem‑solving, analytical, and attention‑to‑detail skills.
- Proven ability to multitask and stay organized in a fast‑paced environment.
- Leadership mindset with the ability to coach and support front‑line teams.
- Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.
Nice To Haves
- Bachelor’s degree preferred (not required).
Responsibilities
- Supervise daily warehouse and/or transportation operations, ensuring all customer requirements and production schedules are met.
- Lead, train, and support hourly associates, promoting a positive work environment focused on safety, quality, and productivity.
- Monitor labor, workflow, and equipment usage to maintain efficiency and reduce downtime.
- Ensure compliance with safety policies, OSHA standards, and company procedures.
- Communicate with customer contacts, drivers, leadership, and internal teams to resolve issues and maintain smooth operations.
- Track KPIs, complete shift reports, and escalate operational concerns as needed.
- Support onboarding and training of new team members.
- Assist with staffing needs, attendance tracking, time approvals, and performance conversations.
- Identify opportunities for workflow improvement and cost reduction.
- Maintain facility organization, cleanliness, and safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
