Sr. Operations Supervisor -Security

University of Maryland Medical System•Baltimore, MD

About The Position

General Summary Under limited supervision, of the Security Manager provides for the safety and security of UMMC patients, visitors, staff and tangible and intangible assets by overseeing and managing the day-to-day operations of the security and guest services department personnel at UMMC and its off-campus posts. With the advice and approval of the Security Director determines how the institutional security policies and procedures are implemented in order to enforce applicable Maryland State Law and Baltimore City Ordinances and to maintain a safe and secure environment. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by the individual assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Assists with the day to day operational functions of the Security staff as directed by the Security Manager. 2. Oversee and maintain order of the exterior perimeter of UMMC owned facilities and external staff. 3. Reviews standard operating procedures and post orders for accuracy and compliance. 4. Assists the Security Manager with master schedule and staffing designated security posts. 5. Liaise with internal and external stakeholders at the operational level to ensure the exterior perimeter patrol is maintained. 6. Assists the Director with the development of comprehensive security and emergency response plans. 7. When directed acts as a liaison with the investigative units of local, state and federal law enforcement agencies. 8. Assists the investigations staff, attends court hearings and unemployment hearings as appropriate. 9. In the absence of the Security Manager and upon delegation may temporarily assume command of security operations. Manages personnel issues associated with the security guard force 1. Participates in hiring, onboarding of security officers and personnel. 2. Oversees personnel compliance tasks including mandatory annual training, performance reviews and health risk reduction requirements. 3. Advises officers on their performance and assist department supervisors with staff performance reviews and discipline. 4. Mentors staff and advises security leadership of frontline issues and proposes changes. 5. Provide resolution to Security staff grievances and participates in the corrective action process as required.

Requirements

Bachelor degree in social science or a related field is required, and/or extensive supervisory experience will be considered in lieu of degree.
Ten years’ experience in a supervisory role in comparable security, law enforcement or corrections department as determined by the Security Director is required. Experience in a hospital setting is preferred.
Completion of a CPI (Crisis Prevention Institute) course on Non-Violent Crisis Intervention is required within one year of hire or placement into the position.
Eligible to qualify and obtain a State of Maryland Special Police Commission.
Demonstrated customer service skills including highly effective interpersonal, verbal, and written communication skills are required to work successfully with a diverse group of staff at various levels within the organization, to document incidents of violations and to give directions to patients, visitors, and staff.
Problem solving and strong leadership abilities are required to ask probing questions of staff, patients, and visitors to assist in the gathering of information for investigations of reported safety/security incidents.
Possession of a valid Class C Maryland driver’s license. Must be able to operate a manual transmission.
Must successfully complete an oleoresin capsicum certification course, which includes undergoing a direct exposure to the product.
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
Takes action to correct observed risks to patient safety.
Reports adverse events and near misses to appropriate management authority.
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Nice To Haves

Experience in a hospital setting is preferred.

Responsibilities

Assists with the day to day operational functions of the Security staff as directed by the Security Manager.
Oversee and maintain order of the exterior perimeter of UMMC owned facilities and external staff.
Reviews standard operating procedures and post orders for accuracy and compliance.
Assists the Security Manager with master schedule and staffing designated security posts.
Liaise with internal and external stakeholders at the operational level to ensure the exterior perimeter patrol is maintained.
Assists the Director with the development of comprehensive security and emergency response plans.
When directed acts as a liaison with the investigative units of local, state and federal law enforcement agencies.
Assists the investigations staff, attends court hearings and unemployment hearings as appropriate.
In the absence of the Security Manager and upon delegation may temporarily assume command of security operations.
Participates in hiring, onboarding of security officers and personnel.
Oversees personnel compliance tasks including mandatory annual training, performance reviews and health risk reduction requirements.
Advises officers on their performance and assist department supervisors with staff performance reviews and discipline.
Mentors staff and advises security leadership of frontline issues and proposes changes.
Provide resolution to Security staff grievances and participates in the corrective action process as required.