Sr. Operations Specialist, Fleet Sales

Rivian • Irvine, CA

92d • $87,300 - $109,100

About The Position

The Sr. Operations Specialist, Fleet Sales will play a pivotal role in supporting the growth and operational excellence of Rivian's Commercial Fleet Sales organization. This position is responsible for leading, designing, and implementing programs and cross-functional initiatives that generate vehicle sales, customer experience, and operational efficiency. Acting as a linchpin between Fleet Sales, external partners, and internal stakeholders, you will drive alignment, execution, and continuous improvement 'the Rivian way' - with vision, collaboration, accountability, and a commitment to quality. This role reports to the Sr. Manager of Fleet Sales Operations and requires the ability to manage a dynamic portfolio of programs, identify scalable process solutions, drive strategic initiatives, and enable the execution of high-impact projects and events.

Requirements

• Bachelor's degree in Business Administration, Operations, Program Management, or a related field; equivalent work experience may be considered.
• 4+ years of progressive experience in program management, operations, commercial sales, or a related customer-facing environment—preferably in the automotive or commercial fleet sector.
• Direct experience in designing, implementing, and optimizing processes, program roadmaps, and communication workflows using tools such as Salesforce or other program management platforms.
• Strong analytical, problem-solving, and data-driven decision-making skills; proven ability to interpret complex data and present actionable recommendations.
• Demonstrated track record of driving cross-functional initiatives to completion and influencing internal/external partners in a fast-paced, dynamic business environment.
• Effective communicator with executive presence, able to deliver clear updates, presentations, and stakeholder management at all levels of the organization.
• Experience coordinating and executing special projects and events (industry events, demos, activations) is a plus.
• PMP, Lean, Six Sigma, or program/project management certifications are a plus.
• Detail-oriented, collaborative, and comfortable prioritizing in ambiguous and evolving environments.
• Willingness to travel up to 30% as needed for program delivery and stakeholder engagement, including to support partner/public event executions.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Nice To Haves

• Experience coordinating and executing special projects and events (industry events, demos, activations).
• PMP, Lean, Six Sigma, or program/project management certifications.

Responsibilities

• Lead the end-to-end program management of Fleet Sales Operations initiatives, including the development and optimization of team processes, tools, and communication workflows to improve sales efficiency and customer experience.
• Partner with internal and external stakeholders (e.g., Finance, Legal, Fulfillment, Digital, Service, technical teams, external partners) to develop and continuously improve the Fleet Sales strategy.
• Collect requirements, document processes, and ensure alignment with evolving business needs.
• Support the creation, management, and continuous improvement of assets, collateral, and content supporting vehicle education, sales enablement, and go-to-market positioning for Fleet Sales.
• Develop and maintain robust internal and external reporting processes.
• Synthesize key data insights to inform leadership decisions and communicate results to stakeholders, proactively identifying risks and areas for enhancement.
• Manage the planning, coordination, and delivery of strategic sales opportunities such as government procurement, RFPs, and bids, facilitating cross-functional collaboration and timely execution.
• Track, manage, and advocate for digital/technical enhancements, acting as the primary liaison between Fleet Sales and technical teams to facilitate solution delivery and change management.
• Coordinate and execute special events, prospect demos, and activations (on-site and virtual), overseeing logistics, stakeholder communications, and post-execution reviews.
• Continuously identify and implement opportunities for operational efficiency, risk mitigation, and process improvement, leading documentation and training that support scalable solutions.
• Facilitate cross-functional meetings and regular communication streams to ensure ongoing alignment between Fleet Sales and related departments.
• Support a culture of collaboration and continuous improvement, championing best practices and the adoption of new tools and processes aligned with Rivian's operational standards.
• Ability to manage multiple programs/projects simultaneously, with detailed tracking, status, scheduling, prioritization, and stakeholders.

Benefits

• Robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
• Full Time Employee coverage is effective on the first day of employment.
• Part-Time employee coverage is effective the first of the month following 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree