Sr Operations Project Manager - Global Operations

Bank of America-posted about 1 year ago

Full-time • Mid Level

Scranton, PA

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The Sr Operations Project Manager for Global Operations at Bank of America is responsible for managing large projects within the operations department. This role involves overseeing the project life cycle from initiation to implementation, ensuring effective communication with senior management, and maintaining strategic project direction. The position requires strong leadership skills, analytical capabilities, and a focus on process improvement to drive successful project outcomes.

Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
Manages, leads and directs the work efforts functionally aligned to the program
Establishes and follows the framework and structure for how the program and projects will operate
Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
Implements best-practice artifacts and routines to capture and manage the end to end plan of record
Implements effective change ‘traceability' from requirements, through testing to implementation
Ensures stakeholder engagement and keeps them informed of progress
Tracks and escalates risk and issues
Manages program scope and timeline
Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs
Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation
Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
Integrates end-to-end business process into program planning and decisioning processes
Ensures clearly defined responsibilities and accountabilities for key program/project roles
Identify and manage project risks and issues
Chair working groups and steering committees as required
Adhere and deliver on enterprise change management standards

8+ years of project/program management experience
Experience managing people, process, technology projects and understanding various bank technologies and infrastructure concepts
Excellent project management skills, including the ability to prioritize work and meet deadlines
Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
Ability to manage and communicate with stakeholders
Knowledge of structured project management methods
Ability to challenge and influence stakeholders at senior levels
Ability to lead cross-functional workgroups and champion initiatives
Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
Competent with Jira and confluence for project management in a waterfall and agile framework

Prior experience in Global Operations and/or Merchant, Treasury, Global Payments processes
Experience in planning, leading, delivering associate and client readiness plans
Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
Excels in ambiguity
Experience working in a global environment

Competitive benefits to support physical, emotional, and financial well-being
Opportunities to learn and grow
Flexible work arrangements

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Sr Operations Project Manager - Global Operations

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