Sr Operations Program Manager

Expedia Group-posted 8 months ago
$155,000 - $217,000/Yr
Full-time • Senior
Seattle, WA
Administrative and Support Services
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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. We are seeking an experienced and dynamic Senior Operations Program Manager (Sr. OPM) to join the Advertising Operations team at Expedia Group. As a Sr. OPM, you will play a crucial role in representing commercial and operations impacts for product releases within complex, strategic initiatives that underpin our platform and services. You will manage a portfolio of initiatives, collaborate with cross-functional teams, and work closely with product, engineering and advertising operations teams to deliver innovative solutions that enhance our customer experience and drive business growth.

  • Lead cross-functional and cross-organizational product and service releases for Ad Operations team, applying a structured framework to ensure team readiness and success
  • Develop project plans, set milestones, and manage program execution from initiation to delivery, adjusting priorities, mitigating risks, timelines, or resources as needed to support project and program lifecycles
  • Maintain program and project documentation, including systems diagram and process flow capturing the interdependent teams, processes, systems/tools and flow of data
  • Coordinate with product, engineering and other stakeholders to drive requirements into the product cycle as well as organizing pre-launch readiness testing, training, and documentation activities
  • Manage stakeholder communication and expectations, ensuring transparent and effective reporting on program progress, risks, and mitigations
  • Drive continuous improvements, and challenge the status quo to build scalable processes for new business and general challenges
  • Utilize business reporting and perform analysis for use in project business cases, prioritization and management decision making
  • Use core program and project management principles daily and have a focus on continued learning in areas including: root cause analysis, kaizen, RACI, business case assessment, analysis, change management, and more
  • Identify and develop relationships across Expedia to evangelize the Media Solutions business, collaborate on project roadmaps, and maintain knowledge of company strategy and industry wide trends
  • 8+ years of combined experience in project/program/product management, finance, compliance, business or advertising operations
  • Experience owning large, complex program strategy development and implementation across a program portfolio that enables world-class user experiences
  • Financial acumen and understanding of operational risk and controls framework
  • Demonstrated risk-based, collaborate and creative approach towards solving business problems and process improvements
  • Experience in AdTech or familiarity with digital advertising products, systems and operational processes desired
  • Intermediate to advanced skills in Microsoft Office and Atlassian suite and data visualization tools such as Looker or Tableau
  • Experience with Salesforce, Google Ad Manager, and Oracle preferred
  • Full benefits package including exciting travel perks
  • Generous time-off
  • Parental leave
  • Flexible work model
  • Career development resources
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