Sr. Operations Manager

Amazon-posted about 1 year ago
Full-time • Mid Level
Akron, OH
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Sr. Operations Manager at Amazon is responsible for overseeing all budgetary, people development, and operational objectives within a Fulfillment Center. This role involves managing and leading a team of Operations and Area Managers, ensuring performance objectives are met, and fostering positive employee relations. The Sr. Operations Manager plays a crucial role in driving quality initiatives and process improvements to enhance operational efficiency.

  • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
  • Bachelor's Degree or 2+ years Amazon experience.
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
  • Prior experience with performance metrics, process improvement and Lean techniques.
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
  • Degree in Engineering, Operations or related field and MBA preferred.
  • Experience with a contingent workforce during peak seasons.
  • Ability to handle changing priorities and use good judgment in stressful situations.
  • Interest in long-term career development through assignments in multiple FCs across the nation.
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