Sr. Operations Manager

Amazon • Jefferson, GA

1d

About The Position

Our Sr. Operations Managers responsible for all budgetary, people development
and operations objectives. The Sr. Operations Managers is responsible for all
aspects of operation or functions at the site. Additional responsibilities
include managing and leading a team of Operations and Area Managers, coaching
and mentoring the team to ensure performance objectives are met, building
positive employee relations and building leadership bench strength within the
Fulfillment Center.

Requirements

• Bachelor's degree or equivalent, or 2+ years of full-time Amazon experience
• Experience in performance metrics, process improvement, and Lean methodologies
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• 7+ years of direct management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Nice To Haves

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Experience leading large contingent workforce programs
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working cross functionally across several teams

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager