Sr. Operations Manager

SEEL•Detroit, MI

23h

About The Position

The Senior Operations Manager leads and supports special projects, directs and coordinates, through operations and support department personnel, activities concerned with production of company product(s) and services. Confers with staff to establish standards, controls and budgets while maintaining optimum production and the utilization of human resources. Reviews and analyzes operational performance data for reports, both internal and external and identify abnormal situations.

Requirements

Bachelor's degree in business administration or related field
5 years’ experience in project/program management in the area of energy efficiency, building science, home renovation, construction management or related field
3 years’ experience effectively leading motivating, mentoring and developing teams
Experience with participating in RFQ and RFP processes
Strong time management, organizational and problem-solving skills
Strong drive for continuous improvement
Comfortable with managing complex processes
Hands-on mentality, someone who is not afraid to jump in at any stage of a process when needed
Strong client service background
Creative thinker with the ability to identify innovative business solutions
Travel frequently, approximately 25%
Proficient in M/S Word, Excel
Ability to pass background check and drug screen

Responsibilities

Oversees daily operations of special projects within the Operations & Compliance departments
Provide full operations and leadership of team, and programs/projects and position it for success by anticipating and delivering on our client’s needs
Liaison with top internal and external management, assisting in the development of strategic plans for operational activity and implement and manage operational plans
Collaborate with business development and strategy teams on initiatives to sustain long term business partners, including but not limited to program launches
Direct and guide the need for change for the purpose of improving methods by the use of measurable standards, realistic goals and accountability for improvement
Establish standards, controls, and budgets while maintaining optimum production
Troubleshoot production and operational issues and immediately enacts contingency plans as needed
Participates in making decisions and approvals to exercise control over vital elements of the organization and formulates such decisions based upon Company policy and other pertinent data
Supervising, training, coaching, and counseling personnel
Generate and present monthly/quarterly/yearly reports to executive management team