Sr. Operations Manager - i2G Systems

Kastle Systems International•Sterling, VA

About The Position

Together, We Enhance Innovation and Growth i2G Systems delivers advanced electronic security and life safety solutions across a broad range of industries, including government, data centers, healthcare, education, entertainment, finance, and transportation. Our expertise spans access control, intrusion detection, biometrics, perimeter sensors, radar, ground sensors, and anti-drone technologies. We specialize in system design, project management, commissioning, and enterprise technology integration. Our mission is to equip clients with innovative solutions that safeguard critical assets and provide a strategic advantage in today’s evolving security landscape. The Senior Operations Manager i s accountable for execution excellence across i2G Systems’ most complex and mission-critical security programs. This role provides operational guidance spanning proposal review, risk management, project execution, resource planning, financial performance, and customer engagement. The position partners closely with Sales, Engineering, Field Operations, Supply Chain, and Finance to ensure projects are executable, compliant, profitable, and delivered to the highest standards. Who This Role Is For: This position is intended for a seasoned operations leader with 15+ years of experience delivering enterprise electronic security systems in demanding environments. You are decisive, technically fluent, and comfortable leading through complexity and ambiguity. You set the standard for discipline, professionalism, and performance—and expect the same from your teams. This role requires regular travel and flexibility to support customer needs, project schedules, and escalation events. Extended hours are expected when required to meet commitments. Success in this position requires a strong personal ownership mindset and a willingness to put the company and customer first.

Requirements

10+ years of progressive leadership experience in operations, project management, or field delivery within an electronic security or systems integration environment
Strong technical knowledge of access control, intrusion detection, video surveillance, and integrated security platforms
Demonstrated success in proposal review, estimating accuracy, and operational risk management
Proven ability to lead multi-disciplinary teams and manage complex programsStrong financial acumen with experience managing margins and operational KPI

Responsibilities

Execution Leadership & Accountability
Sponsor and support end-to-end delivery of electronic security programs from contract handoff through commissioning and close-out
Provide expert guidance on complex projects, escalations, and recovery efforts
Ensure safety, quality, schedule, margin, and customer satisfaction objectives are consistently achieved
Enforce standardized project controls, documentation, and reporting disciplines
Monitor and drive performance against key metrics including margin, labor utilization, schedule adherence, and change management
Proposal Review, Risk & Compliance
Conduct operational review of proposals and awards for contractual compliance, scope accuracy, pricing integrity, and execution assumptions
Identify and mitigate technical, financial, schedule, compliance, and resource risks prior to project kickoff
Validate constructability and execution strategy in partnership with Sales and Engineering
Monitor to ensure licensing, permitting, bonding, and regulatory requirements are met across all jurisdictions
Translate bid assumptions into executable, accountable project plans
Engineering-Driven Operations
Apply deep systems-level knowledge to challenge designs, scope assumptions, and execution strategies
Serve as a technical authority during complex problem resolution and customer escalations
Ensure designs and execution approaches align with real-world field conditions and operational constraints
Resource & Capacity Management
Forecast workforce and capacity requirements based on backlog and pipeline demand
Align labor, materials, equipment, logistics, and subcontractors to support execution priorities
Proactively mitigate supply chain, staffing, and schedule risks
Team Leadership & Performance Management
Lead, develop, and hold accountable regional operations and project teams
Establish clear performance expectations and drive a culture of ownership and results
Promote safety, operational discipline, financial accountability, and continuous improvement
Customer & Commercial Engagement
Support pre-sales efforts with operational and technical input that increases win probability and execution confidence
Engage directly with customers to manage escalations, resolve issues, and strengthen long-term relationships
Identify follow-on opportunities through execution excellence and trusted customer partnerships
Reporting & Governance
Set execution priorities and performance targets aligned with company objectives
Deliver clear, executive-level reporting on project health, financial performance, risk exposure, and corrective actions
Ensure compliance with internal governance, contractual obligations, and regulatory standards