Sr Operations Manager

Bank of America•Chicago, IL

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Requirements

Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry-specifically Global Vendor Finance or Leasing.
Strong written and verbal communication skills.
High attention to detail and critical thinking skills.
Ability to adapt to changing priorities and manage multiple initiatives simultaneously.
Ability to coach, mentor, develop team members, fostering a high-performance culture.
Regulatory & Compliance Knowledge: Understanding of relevant financial regulations, vendor finance compliance requirements, and risk management practices.
Process Governance & Control: Experience implementing and monitoring operational controls to ensure accuracy and compliance.
Stakeholder Management: Ability to collaborate effectively with internal and external partners, including vendors and senior leadership.

Nice To Haves

Minimum 10 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry (specifically Global Vendor Finance).
Bachelor’s degree
Proven ability to perform complex, non-routine data analysis using tools such as Excel.
Leadership experience/team lead experience.
Experience with inline quality controls.
Experience with new vendor onboarding.
Technology Proficiency: Familiarity with vendor finance platforms, ALFA, Rapport and other workflow tools.
Contract & Documentation Expertise: Understanding of vendor agreements, leasing documentation, and funding structures.

Responsibilities

Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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