Sr. Operations Manager-E-commerce Fulfillment

ID Logistics US•Pendergrass, GA

6h•$130,000 - $150,000•Onsite

About The Position

The Sr Operations Manager is responsible for managing all aspects of a supply chain operation. The Sr Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites. This role requires an experienced, people-oriented leader who thrives in fast-paced, high-volume fulfillment environments and is energized by building strong teams and scalable processes. The ideal candidate brings deep operational expertise, a floor-focused leadership style, and the ability to motivate associates while delivering speed, accuracy, and exceptional customer outcomes.

Requirements

5+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.
Strong P&L management experience.
High-volume e-commerce fulfillment experience.
Strong background in both inbound and outbound operations.
Experience leading teams in fast-paced, high-accountability environments with a focus on engagement, retention, and performance.
Demonstrated ability to drive productivity, quality, and service improvements using data, metrics, and performance KPIs.
Experience with workforce planning, labor management, and peak volume scaling.
Proven ability to maintain a visible, floor-focused leadership presence and support real-time operational problem solving.
Strong commitment to safety programs, regulatory compliance, and operational standards.
Critical thinking, problem-solving, and reasoning skills.
Ability to work effectively with diverse personalities and communication styles.
Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.
Strong presentation, writing, and verbal communication skills.
Experience applying Lean, Six Sigma, or Kaizen principles preferred.
Strong organizational and prioritization skills.
Experience with ADP platforms, including Workforce Now, Workforce Manager, and ADPRM, helpful.
Ability to work a flexible schedule to meet operational needs.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.
3PL experience preferred.

Responsibilities

Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including rapid scaling and peak planning.
Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data-driven metrics and lean methodologies.
Direct and oversee programs to ensure safety of all associates, equipment, and property.
Ensure compliance with all company, customer, and government regulatory requirements.
Directly manage budget and P&L for operations.
Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and peak volume workforce planning.
Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
Participate in the collection of performance measurements per customer, vendor, and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
Prepare and submit weekly and monthly reports.
Deliver a consistent, high-performance experience to our associates and customers.
Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
Build and sustain a culture of ownership, accountability, and engagement while motivating and developing high-performing teams.